INFORMATION ABOUT US

FREQUENTLY ASKED QUESTIONS

General Information

What types of industrial equipment do you offer?

We provide heat exchangers, pumps, valves, pipes, mini dairy plants, boilers, and more for industrial and plant applications.

Are your products customizable?

Yes, we can tailor certain products based on specific industrial requirements. Contact us to discuss your needs.

Do you provide product consultations?

Yes, our team is available 24/7 to assist you with technical guidance and product-related inquiries.

Quotation & Orders

How do I request a quote for a product?

Visit our products page and click "Request a Quote" for the desired item. Alternatively, email us at purchase@deltakraftengineers.com or contact@deltakraftengineers.com.

How long does it take to receive a quotation?

We strive to respond to all quote requests within 24 hours.

Can I negotiate prices after receiving a quotation?

Yes, we are open to discussions to provide you with competitive pricing.

Payments & Invoicing

What are your payment terms?

We require an advance payment upon confirming the order. The remaining balance must be cleared before product dispatch.

What payment methods do you accept?

We accept bank transfers, NEFT/RTGS, and other secure payment modes.

Will I receive an invoice for my order?

Yes, we will provide a Proforma Invoice once the purchase order is confirmed.

Order Fulfillment & Delivery

What is your order processing timeline?

The timeline depends on the product's complexity and availability. Once the order is confirmed, we will provide an estimated delivery time.

How do I track my order?

Once your product is dispatched, we will share tracking details and regular updates.

What happens if there’s a delay in product delivery?

We will promptly inform you about any delays and provide a revised timeline.

Support & Warranty

Do you provide after-sales support?

Yes, we offer comprehensive after-sales assistance for all our products.

Do your products come with a warranty?

Yes, most of our products include a standard warranty. Details will be provided during the quotation process.

How do I get in touch for technical support?

Reach out to us via contact@deltakraftengineers.com or through our 24/7 support form on the Contact Us page.

Product Availability

How can I check product availability?

You can email us or request a quote to confirm stock availability and lead times.

What should I do if the product I need is out of stock?

You can inquire about restocking timelines, or we may suggest alternative solutions to meet your requirements.